How will I know when my repair is complete?

We keep you updated throughout the entire repair process. You will be notified when your vehicle is ready to be picked up. You can also check your repair status page on this site to see up-to-date photos and comments. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

How can I get a rental car?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

Can I get a ride back home when I drop off my car?

Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.

How long will the repair process take?

We take pride in sticking as closely to your repair schedule as possible. Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. If there are any unforeseen delays, such as parts that are on backorder, we will notify you right away.

Can I get other work done on my vehicle while it is at the shop?

Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.

Can you match my paint color?

Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

If my vehicle's frame is damaged, is it a total loss?

No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications.

Will my parts be ordered before I drop off my vehicle?

Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.

Are you open on weekends?

We know that people tend to have demanding schedules and aren't always available during our normal business hours. If you need to schedule an appointment to meet with us later in the evening or over the weekend, we will be happy to make special arrangements.

Where do I get an insurance claim number?

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will handle the rest.

Is there a warranty on the repairs?

Yes. We guarantee all of the repairs and paint work done to your vehicle with a Lifetime Warranty. We will provide you with a copy of the warranty when your repairs are completed.

Do I have to pay a deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company may choose to waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Who do I pay my deductible to?

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

What forms of payment do you accept?

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is to endorse your insurance claim check and submit it to our shop. We also accept cash, credit or debit cards, and cashier's checks.

What are betterment charges?

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. For instance, if your tires had half of their tread remaining, but are being replaced with brand new tires, your insurance policy may not cover the difference in value. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

When can I wash my car?

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean, fresh water. Wash your vehicle in the shade to prevent water spots.

DON'T use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle, which can scratch the finish. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface.

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.